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Delivery Information

Your mytoques is on the way! Most orders placed by 3pm EST, Monday–Friday, will usually ship the same day; excluding holidays. Orders placed after 3pm EST, Monday–Friday, will ship the following business day. Orders placed on Saturday or Sunday will ship on the next business day.

What shipping options are available?
Standard Shipping:

Deliveries are made in 2 to 6 business days.
Packages weighing 10 pounds or less are delivered to your door by the USPS.
Packages weighing more than 10 pounds will be delivered by UPS.
Rural and remote areas may incur longer delivery times.

3 Day Select - Arrives 3 business days after the day it ships out.
2nd Day Air - Arrives 2 business days after the day it ships out.
Next Day Air - Arrives on the next business day after the day it ships out.
Saturday Delivery Next Day Air - Arrives on Saturday. Not available in all locations.
Orders shipping to Alaska & Hawaii will incur one additional business day for delivery - for example Next Day Air will take 2 business days for delivery.

Please Note: deliveries can occur as late as 8pm local time for the delivery location.

How do I determine when I will receive my order?
Estimating your delivery time is easy! Shipping times start the first business day after the order is shipped from our warehouse. Business days exclude weekends (Saturday & Sunday) and holidays.

For example: if the delivery option you choose at checkout is 3 Day Select and your order ships on a Wednesday, then the first shipping day you would count is Thursday and your package would be estimated for delivery on the following Monday.

What could prevent my order from shipping today?
You will receive an email from Customer Support if:

The billing address provided does not match what the credit card has on file.
The shipping address provided cannot be confirmed.
The shipping address provided is a PO Box and you have selected an expedited shipping method.
Additional factors could be:

The order was placed after 3pm EST on a weekday (Monday - Friday).
The order was placed on a weekend (Saturday - Sunday).
The order is a bulk order that requires additional processing time for shipment.
Custom or personalized Items which require additional processing time (they will ship separately from any standard merchandise ordered).

Do you ship to PO Boxes or Military Addresses?
Yes, we do! Please review the information below for any restrictions or limitations that may apply to your order.

If a PO Box address is provided for shipping, the package may ship via USPS Parcel Select depending on the weight, size, or shipping destination.

Orders shipping to a PO Box cannot ship via any express method.

Hazardous items (such as helium tanks, color spray and chaffing fuel), perishable items (such as chocolate) & personalized favors cannot be shipped to a PO Box or Military address.

APO/FPO/DPO deliveries are made via USPS and delivery times for these addresses are dependent upon location.

Please check the product page for your items to ensure your item can be shipped to your PO Box or military address.

Do you ship outside the 50 United States?
At this time can only ship to the 50 United States and the District of Columbia. We are unable to ship orders to any US Territories such as Puerto Rico, Guam, or the Virgin Islands. does not currently ship to any international locations. We cannot ship to Hawaii if a product is restricted to ground shipping only. Please check the product page of your item to ensure it can be shipped to your location.

Are there any restrictions or limitations on shipping to a Freight Forwarder?
Mytoques is not responsible for lost, missing, or damaged merchandise shipped to customers via a freight forwarding company.

Address: 1527 Pacific Avenue

Santa Cruz, CA 95060 USA

Phone1(831) 426-1351 

Email: [email protected]